Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
Por um escritor misterioso
Last updated 03 setembro 2024
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://www.mycustomer.com/sites/default/files/styles/inline_banner/public/math4.jpg?itok=ldilUNcM)
The standard approach to measuring CX is flawed because off-the-shelf measures such as NPS assume that all types of customer experiences are the same.
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://www.benchmarksixsigma.com/forum/uploads/monthly_2021_07/image.png.6454c5c044b992e2b1293ba1907b1086.png)
Cynefin Framework - We ask and you answer! The best answer wins! - Benchmark Six Sigma Forum
Dominic Villiard (@dvilliard) / X
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://assets-us-01.kc-usercontent.com/c6e42f10-0ed4-0062-585c-b740aa1ad46c/82b28ac4-2628-454b-b630-d717439a6933/Cynefin18FEB2021.png)
Cynefin framework
Creating a healthcare variant CYNEFIN framework to improve leadership and urgent decision-making in times of crisis
Dominic Villiard (@dvilliard) / X
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://images.ctfassets.net/qop92tnevinq/2qV8zkaW8Pl6H8UuOS26rF/9475ef481ddd6218d01ee399835567b9/priority-matrix-thumb-web.png)
Prioritization Templates & Examples Miro
How to Effectively Measure Customer Experience
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://dmexco.com/wp-content/uploads/2020/05/Grafik-Cynefin.jpg)
How the Cynefin framework facilitates decision-making
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://images.squarespace-cdn.com/content/v1/5b75a2b5620b85a1a78a5594/1578425093680-TPOOL480YC6ZXDTMB3ZB/cynefin+decision+model.png)
Understanding Complexity to Make Better Decisions: Cynefin Demystified — Agility 11
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://www.mycustomer.com/sites/default/files/styles/content_full_width/public/walden3.png?itok=M8RlGp5C)
Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://txm.com/wp-content/uploads/2023/08/Easy-Access-Jeff-Wearmouth.jpg)
Making sense of Problems with The Cynefin Framework
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://nova-live.imgix.net//migration-TheCynefinFrameworkIMGB1.jpg?q=60&fm=webp&w=700&h=350)
The Cynefin Framework - Using the Most Appropriate Problem-Solving Process
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://miro.medium.com/v2/resize:fit:1400/1*jyun4_ziO1RdBSre8XE8OA.png)
Understanding the Cynefin Framework and how we can use it, by Diego Moscardi
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